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Opening Until Uru

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Teroglahn
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From: Narayan
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Sep 28 2004, 08:55 PM
I can't open Until Uru! Whenever I try, it first tries to get updated but then fails to download the upload file, and then I have no choice but to exit. Any suggestions?


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Teroglahn
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From: Narayan
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Sep 29 2004, 09:34 PM
...Please?


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Alahmnat
Group: AGrand Master - Buttons aren't toys!
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From: Newport, KY
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Sep 29 2004, 10:22 PM
My only suggestion would be to uninstall and re-install on the off chance that something got b0rked in the process of installing the UU patch.


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Teroglahn
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From: Narayan
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Sep 29 2004, 10:39 PM
Should I un- and re-install Uru itself or UU, or both?


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Fallstar
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From: Pacific Northwest
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Sep 30 2004, 12:44 AM
I would think he means both Uru and the UU add-on...but it's probably best to wait and see what he says just in case. smile.gif

Which shard are you trying to log into? Or are you even getting to that point? Hope you're able to fix it and join us in Tapestry.


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Alahmnat
Group: AGrand Master - Buttons aren't toys!
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From: Newport, KY
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Sep 30 2004, 12:52 AM
You can't un-install Until Uru without un-installing that installation of Uru as well, so you'll have to un-install Uru and then re-install it and then re-apply the UU patch.


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Teroglahn
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From: Narayan
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Sep 30 2004, 07:58 AM
That doesn't mean I'll have to buy UU for $5.95 from Cyan again, does it?


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Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Alahmnat
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From: Newport, KY
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Sep 30 2004, 09:54 AM
No, you've already purchased the registration key, so you can install it as many times as you need to.


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Donahoo
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From: South Carolina USA
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Sep 30 2004, 11:19 AM
Has it ever worked? Have you ever connected to a shard?

Anne


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Teroglahn
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From: Narayan
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Sep 30 2004, 01:26 PM
I uninstalled it. I installed it again.

It still isn't working! angry.gif


--------------------
Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Fallstar
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From: Pacific Northwest
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Sep 30 2004, 05:10 PM
For technical help, you might want to try these:

Cyan Worlds Forum

Tapestry Shard Forum

Ubi Forum


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Teroglahn
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From: Narayan
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Oct 1 2004, 07:10 AM
I still can't find it! sniff.gif


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Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Donahoo
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From: South Carolina USA
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Oct 1 2004, 11:37 AM
QUOTE(Teroglahn @ Oct 1 2004, 07:10 AM)
I still can't find it!  sniff.gif
*


Teroglahn, you need to help us to help you. You aren't giving us enough information here.

Did you ever connect to Until URU or is this the first time you have tried? What are the specs on your computer?

Anne


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Teroglahn
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From: Narayan
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Oct 1 2004, 11:44 AM
Thanks for doing this, guys. I appreciate it. I know I could be a pain in the butt sometimes!

Anyway, this is my first time trying to connect to UU. Whenever I try entering UU directly, it cannot update and closes. Whenever I try using the Uru Setup (single player), it asks me to report the error to Microsoft, then closes.

And what do you mean by the "specs" on my computer?


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Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Group: GGallery Administrator
Donahoo
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From: South Carolina USA
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Oct 1 2004, 11:51 AM
Are you using the shortcut that the installation placed on your desktop? If so, that no longer works after you install the Until URU patch. You need to delete that shortcut and put another one there. Navigate to the folder where the files are and click on "uruexplorer.exe" to open the game. Then right-click on that file and choose "send to desktop" and a shortcut will be created on your desktop to the correct file.

Anne


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Teroglahn
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From: Narayan
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Oct 1 2004, 11:57 AM
It still isn't working!
It says it cannot download the updates and exits!


--------------------
Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Teroglahn
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From: Narayan
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Oct 1 2004, 12:21 PM
And no, I haven't been using the shortcut in the desktop. I was using the file in the start menu.


--------------------
Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Teroglahn
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From: Narayan
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Oct 3 2004, 02:42 PM
I think I know what my problem is! I uninstalled and reinstalled Uru and UU, and it said that I must replace the DirectOS Xtra with the run-time Xtra. Er... how do I do that? blush.gif

(Sorry if I'm still being a pain in the butt)


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Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Gadren
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Oct 3 2004, 02:53 PM
have you tried asking for help on the Tapestry forum?

http://www.urutapestry.com/phpBB2/index.php
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Teroglahn
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From: Narayan
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Oct 4 2004, 07:24 PM
Tried it, but Eric L said that he did not know. I'm now checking the Ubi Support...


--------------------
Poison fills the hearts of many;
New air enters some.
Believe.

- Words of the Watcher, 1:117-119
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Group: AGrand Master
Alahmnat
Group: AGrand Master - Buttons aren't toys!
Posts: 4,074
Joined: 7-March 02
From: Newport, KY
Quote Post+ post
Oct 4 2004, 11:54 PM
UbiSoft does not and cannot provide technical support for Until Uru, sorry. Try the D'niGuild forums on Cyanworlds.com.


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Natika
Group:  DPWR Staff - Gallery Staff
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Joined: 24-June 04
From: Florida, USA
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Oct 5 2004, 06:11 PM
Teroglahn, are you trying to use Uru live or the new Until Uru? If you are using the Uru Live, you will not get on as it doesn't work any longer. Until Uru is a totally separate service. As Donahoo said, we need to know what you are doing and at what point you are at to help you. ipbblinky.gif
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koscum
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From: Serbia and Montenegro (click on my signature to see where)
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Nov 28 2004, 08:28 AM
Same problem with me. When I run Until Uru, it always says that it can't download updates. This stareted to happend today. It worked just fine yesterday. I tried to reinstal the game, but didn't work. Then I uninstaled the game and instaled it again, but didn't work. Then I uninstaled Uru, deleted everything I had connected to it in registry and instaled it again, but it still doesn't work. Next thing I am going to do is to format entire hard disc and instal Windows XP and Uru again. If you have any solutions please post them soon ( I don't want to lose everything ). Thanks.

Maybe there are some problems on Plasma server ?

This post has been edited by koscum: Nov 28 2004, 08:41 AM


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Alahmnat
Group: AGrand Master - Buttons aren't toys!
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From: Newport, KY
Quote Post+ post
Nov 28 2004, 08:49 AM
Usually if you can't retrieve updates it means that the auth server is down.


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koscum
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Nov 28 2004, 08:52 AM
Thanks. I tought that myself.

BTW tanks for the copy/paste info (a couple of questions). biggrin.gif

This post has been edited by koscum: Nov 28 2004, 08:53 AM


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