May Contain Nuts

Re-write because Wordpress ate my first draft…

I emailed Fanista yesterday informing them that no, my package was not “at [my] house still” and asked them to provide me with any tracking numbers and additional information they had so that I could file a lost package claim with the post office. Today I got a response from Steven, to whom my claim had evidently been elevated after the CSR drones realized I must not actually have the package I said I didn’t have (smart, them…). He informed me that the box had been shipped by FedEx rather than the USPS to try and make up for the delay between the time my order was placed (11/30) and the time that it shipped (12/8). He also provided me with the box’s tracking information, which indicated that the box was indeed “left at the door” with no signature on file. However, much to his credit and my considerable appreciation, he didn’t just send me to fend for myself with FedEx. Instead, he graciously offered to ship us a new copy at no charge: an offer I took him up on with extreme gratitude.

I really do have to give Fanista credit on this one. They absolutely didn’t have to do this; the package was shipped and its loss (or faulty delivery) is the fault of FedEx, not Fanista or myself, and they could have just told me to stuff off and buy a new copy (which I would have done, albeit grudgingly, because I wants me some Osmo and I’m willing to pay to get it), but they took responsibility for it and made an extremely generous offer, so that makes me quite happy :).

Despite really wanting to get the game as quickly as possible, I didn’t want to put them out any more money than they were already eating at my expense, so I didn’t ask for overnight shipping or anything outrageous like that, which means it’ll probably be the end of next week before we get our copy of the game, but we will be getting it, and that makes me quite happy indeed.

This entry was posted on Thursday, December 27th, 2007 at 3:57 pm and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.