May Contain Nuts

So I ordered a copy of Cyan’s new game, Cosmic Osmo’s Hex Isle on November 30th. The order shipped on December 8th, and as of December 22nd, there was no sign of the package. Our mail box had no parcel key when we returned from our trip to Cincinnati, the office had no box for us, and there was no notice from the post office saying they couldn’t deliver it. This necessitated an email to Fanista’s customer support department, inquiring as to the status of my $23 package.

Today I get an email back saying that the package was “left at the door” on December 10th, and asking if it’s perhaps “at [my] house still”. There are two three problems with this:

1. We were out of town on the 10th of December, and as such, would have been unable to retrieve any package “left at the door”.
2. We live in an apartment complex! Why the FUCK is the post office leaving packages at our god-damned door?! Even if we hadn’t been out of town at the time the box arrived, it’s likely that it would have sat outside unattended for at least 4 hours before I got home from work and saw it (Ash doesn’t usually venture outside to get the mail since it’s on my way back from the office, so I’d be the only one to see it).
3. If our box were “at [my] house still” as the support representative suggests, I think I might have noticed the box. Further, having researched my order, you’d think they would have noticed the “Apartment #42″ part of the shipping address, and not suggested such a ludicrously stupid possibility.

So it’s nearly a month after I ordered the game, I still don’t have it, and now I’m facing the very real possibility that it was stolen from our doorstep because the god-damned post office didn’t put the box in a fucking parcel bin in the mail depot like they’re supposed to! Suffice it to say, I’m not pleased at the moment. I’m going to try hitting up the post office where our packages are usually held when they can’t be delivered and see if it’s just stuck in some sort of ugly loop there, and if it’s not there, I’m going to drive a war-path to the office tomorrow at lunch (I’d drive one now, but the office closes at noon on Wednesdays for no apparent reason).

Anyone have advice for how to handle “the post office left my box in a location where it not only could have been, but very likely was stolen by some crack-headed wigger instead of following proper parcel delivery procedure” with the company providing said now-stolen goods?

This entry was posted on Wednesday, December 26th, 2007 at 6:41 pm and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.